Personalization engine in action
We are proud to be a trusted partner that helps streamline the operational process and makes the insurance distribution channels more personalized and efficient
Customer Stories
MATMUT
Mutual insurance
Matmut offers a complete range of property and personal insurance products, financial services, and savings to more than 4M members with over 8M insurance policies.
Zelros is used by Matmut to...
CRÉDIT AGRICOLE
Insurance, and retail banking
Crédit Agricole offers a complete range of competitive products and services to their 52 million customers across 49 countries.
Zelros is used by Crédit Agricole to...
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Increase 50%
sales performance of insurance experts
Increase 200%
insurance sales performance of bank teller
2x
More efficient for marketing campaign
Happier
Customer satisfactions
Risk assessment at the point of sales
"For too long, getting data on a U.S. property has been inefficient and ineffective, requiring insurers to piece together information from at least nine different sources. Insurers can now utilize the Zelros Recommendation Engine augmented with Guidewire HazardHub to receive high-resolution property intelligence and recommendations for the most suitable coverage based on each personal risk profile"
Bob Frady, Vice President,
HazardHub, Guidewire
“Customer expectations are constantly changing in the insurance industry. The industry is moving forward, and the status quo is being challenged. We want to set the example to better serve our customers with offerings that meet them where they are, such as providing personalized recommendations for insurance and financial solutions. We are committed to innovation, and we are growing our partner ecosystem with vendors like Zelros to accelerate our value to market while increasing engagement and productivity.”
-Mark Palmer, Chief Strategy Officer at Quility
“Since 2015, we have been diversifying our products[…]. We decided to use Zelros, which uses AI to improve the customer experience and new use cases. AI provides recommendations directly in Salesforce with explanations of our insurance policies. And very importantly, it integrates a feedback loop from the agents who determine whether the AI recommendation was useful”
- David Quantin, General Director - Matmut
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