Why We Chose to Join Earnix and What Comes Next ?
We are thrilled to announce that we are now part of Earnix, the leading dynamic AI platform for banks and insurers. This marks a major milestone for financial services institutions seeking to use predictive, generative, and agentic AI to improve create hyper-personalized, data-driven customer journeys.
By combining forces, we can now provide unique end-to-end decision-making, from risk assessment and pricing to claims and customer engagement, at scale, with speed and precision.
A Transformative Partnership for Insurance and Banking
Earnix is renowned for its dynamic AI platform that improves pricing, rating, and underwriting processes and enables better decision-making. Zelros and Earnix are pioneers in the use of AI to help insurers and banks work smarter across their operations. By joining forces, we’re able to enhance our product offerings and deliver more connected solutions to our customers.
As our customer base and product portfolio grow, so does the volume of data we can use to innovate. Yet too often, people focus only on their own priorities, whether it’s writing new business, managing risk, or improving internal operations. This can lead to silos and limit collaboration and speed-to-market, ultimately impacting the customer experience.
In many organizations, different teams are often pulled in different directions. For example, distribution and marketing teams may prioritize writing new premiums at any cost, focusing on offers that strongly differentiate from the competition. Yet on the other hand, actuarial teams aim to protect margins and optimize the loss ratio using complex pricing, rating, and underwriting rules. Meanwhile, operations teams strive to reduce claims handling costs through products designed for streamlined processes and fraud prevention.
These competing priorities often create silos, and ultimately, it’s the customer who ends up with a disjointed, less-than-ideal experience.
By joining Earnix, we’re helping insurers and financial services institutions overcome these challenges. Our common goal is to make decisions more connected, data-driven, and customer-focused. Together, we’ll provide a unified platform powered by predictive, generative, and agentic to support smarter decisions throughout the entire insurance lifecycle.
Synergies that Elevate Customer Engagement and Increase Efficiency
By combining Earnix’s predictive models with Zelros’ hyper-personalization engine, we’re unlocking new value for insurers and banks:
- Tailored and timely recommendations driving both profitable organic growth and customer satisfaction.
- More efficient operations through AI-driven decisions that reduce manual tasks and accelerate decision times.
- An enhanced client experience, with intelligent, data-driven prompts across digital and agent-assisted channels.
Together, these capabilities will create the foundation for a modern insurance experience – data-driven, intuitive, and ready for what comes next.
A Journey of a Thousand Miles Begins with a Single Step
When we founded Zelros nearly 10 years ago, we believed big data and AI would reshape the insurance industry and transform the world, but we never imagined it would accelerate so dramatically with the advent of generative AI. Teaming up with Earnix will empower us to deliver even greater business impact for our customers across the entire insurance value chain.
By combining our top-tier predictive and generative AI capabilities with Earnix’s proven platform, we will revolutionize the customer experience through personalized, data-driven interactions that foster trust, enhance retention, and help our customers achieve the business results that matter most.
What’s Next?
We’re just getting started. Our Paris R&D center is expanding, with new roles in AI research, product management, software engineering, and infrastructure, which will accelerate our joint roadmap. (We are actively hiring, so check out our open positions here!)
We remain dedicated to supporting our current customers with the same exceptional service they expect, ensuring their satisfaction at the highest standard. With a larger team and increased innovation, this will allow us to leverage our combined presence with Earnix to enter new markets and strengthen existing partnerships.
We are grateful to Earnix for their trust and are looking forward to building a new chapter together. Together, we’ll help insurers and banks make every pricing, underwriting, and engagement decision smarter with advanced AI that delivers measurable ROI, operational agility, and truly personalized customer experiences.ablement personnalisées.
