Zelros AI in Action
case 01
Crédit Agricole increases sales operational efficiency by shifting to a more customer-centric approach using zelros platform
Context
1st Insurer in France and 1st Retail Bank in Europe
Serving 52 million customers across 49 countries
Objectives
Personalize customer journey via both digital and agents channels
Drives skill development for advisors as the number of products are increasing, so is the complexity of portfolio.
Solution
Offer personalized advice by identifying life events (recent activities, birth, new purchases...)
Provide personalized recommendation to help advisor select the right policies for their end-customers
Results
case 02
Matmut leverages Zelros Artificial Intelligence to support employees in building stronger customer relationships