Empowering forward-looking insurance players with an insurance specialized AI business platform
A unique set
of powerful features
Unlock new relevant knowledge from every live conversation
Capture critical information from voice conversations between policyholders and insurance advisors, or contact center representatives.
Thanks to Zelros insurance-specialized NLU (Natural Language Understanding), new contextualized recommendations are surfaced in real time, and at the end of the call, new detected information is automatically stored to enrich the CRM.
Automate document processing
Leverage computer vision to extract and understand key fields from insurance specific documents (accident report, insurance subscription forms, driving licence, …). Use them for process automation, including fraud detection.
Explainable Reinforcement Learning
Make relevant decisions with next generation AI scoring
Leverage ready-to-use, specialized data schemas, and advanced AutoML (Automated Machine Learning) to deploy new generation predictive scores at scale, within days instead of months.
Take full control of your sales strategy
Automatically prioritize products based on your strategic business priorities (number of subscriptions, revenue, product mix..).
Run simulations and A/B tests to analyze the business impacts of new AI settings.
Customized sales flow
Create the best selling experience for your clients
Target clients' life events, use questions to collect their needs and use selling points to highlight to them your offers' key values. You can create different flows depending on your advisor experience level (expert or novice).
Advanced Knowledge Management
Maintain and manage a high-quality knowledge base
Our tool provides :
Prediction of redundant, outdated and contradictory knowledge
Suggestion of new knowledge, based on documents and search history
Automated answers (originated from knowledge bases and topic classification)
Live suggestions on response wording to improve clarity, spelling, grammar, engagement and presentation
Utterance score quality and relevance
Predict the best action and decision, within the context of all interactions
Get instant contextualization of the customer profile based on data history, a summary of key data and analysis based on ML predictions for personalized answers to customer requests.
Accelerate each advisor’s learning curve using challenges and results
Provide specific learning paths adapted to new or experienced advisors.
Define sets of missions and business goals to be achieved, and follow up each user's learning progress